Freiburger Kantonalbank - Niederlassung Plaffeien - Plaffeien

Samuel

This branch is only good for basic service. However when I tried to request a new password for my internet banking, I had to go in on three separate occasions, each time being reassured I will get one. It never happened and I had to go to Fribourg to request it and after that I finally got it. On a separate occasion, I tried to get my apartment deposit released. I came in with the contract and the contract cancellation notice. The notice wasn't signed by the apartment owner and they told me that's a must. So I had to send it to the owner who doesn't live here which is fine. After showing up with the notice signed by the owner, they handed me another document saying that it also has to be signed by the owner. After stating that I don't understand why this wasn't given to me the first time, the lady just shrugged get shoulders. Luckily I didn't need the money straight away, but I can't imagine what a person who needed their money would do if they could only get it a week later because of bad service.

Kingslayer88

Zach M.